Gathering Information

Immigration, Refugees and Citizenship Canada (IRCC) helps immigrants, including refugees, to settle inCanada. To do this, we fund organizations across the country to provide newcomers with services such as language training and career counselling.To make sure newcomers get the right services,we need your help.

The IRCC-funded organization that provides youwith these services will ask you to givecertain personal information: your full name, date of birth, and immigration number or immigration document. We urge you to provide this information when requested.

Your service provider organization gives this information to IRCC. During this process, we keepyour information confidential. Your personal information will not be used for any other purpose without your consent. You have the rightto ask your service provider to show you thisinformation at any time.

Why IRCC collects personal information

IRCC collects personal information to better understand newcomers’ needs. With this information, we can ensure that service provider organizations are performing well, decide how we can improve the services we fund, and report to the public about how our programs are working. To accomplish all this, we combine your information about the services you need and the services you have used with the details you provided when you applied to come to Canada.

Service provider organizations use this information to help plan and manage our programs and the services provided to you. So, your information helps us ensure that the servicesfityourneeds.

Your personal information is protected

While IRCC has the authority to collect your personal information under the Immigration and Refugee Protection Act, Canadian privacylaw requires that the federal government protect your personal information. Your information cannot be shared except as allowed in the Privacy Act. For more information, consult

The personal information you provide is stored in a personal information bank, a type of database, called Settlement and Integration Services. It also contains some information that you provided when you applied to come to Canada. This bank is owned by the Government of Canada. To learn about the kinds of personal information held in the Settlement and Integration Services bank (PIB # CIC PPU 062), consult

You can access your IRCC record of personalinformation by making an access-to-information request or a Privacy Act request.